Refund And Returns Policy
At Buy Laptops Online, we want you to be completely satisfied with your purchase of a laptop. We understand that sometimes things may not meet your expectations or requirements. To ensure a smooth and hassle-free return process, please review our return policy below:
1. 30-day warranty – eligibility for Returns:
Within 30 Days:
You may return a pre-owned laptop within 30 days of the delivery date.
Condition:
The laptop must be in the same condition as when it was received, with no visible signs of damage, wear, or alteration.
Warranty Stickers:
The warranty stickers must not be tempered with or removed.
Original Packaging:
Return the laptop in its original packaging, including all accessories and accompanying materials.
2. 7-day money-back guarantee – eligibility for Refunds:
Within 7 Days:
You may return a pre-owned laptop within 7 days of the delivery date.
Condition:
The laptop must be in the same condition as when it was received, with no visible signs of damage, wear, or alteration.
Warranty Stickers:
The warranty stickers must not be tempered with or removed.
Original Packaging:
Return the laptop in its original packaging, including all accessories and accompanying materials.
Refund Timeline:
If your laptop meets the refund criteria, a refund will be initiated. Depending on your bank, please allow to 5 – 10 days for the amount to reflect in your account.
3. Exclusions:
Damaged Items:
Laptops that have been mishandled, damaged due to misuse, or altered in any way may not be eligible for returns.
Tempered or Removed Warranty Stickers:
If any warranty stickers have been tempered with or removed, even during laptop upgrades, may not be eligible for returns.
Software/Personal Data:
Ensure all personal data has been removed from the laptop. We are not responsible for any data left on returned devices. Additionally, software licenses or subscriptions bundled with the laptop are non-returnable.
4. Return Process:
Initiating a Return:
Contact our customer support team buy filling in this form to initiate the return process. Please provide your order number and details about the reason for return. If needed, share with us photos or videos of the issues you are facing. If our team cannot resolve the issue remotely, we will ask you to ship the laptop back to us.
Return Shipping: Refund and Returns Policy
Customers are responsible for return shipping costs unless the return is due to a mistake on our end or a defective product.
Inspection and Repair: Refund and Returns Policy
Once we receive the returned laptop, our team will inspect it. If it meets the return criteria, a repair or replacement will be initiated.
Shipment:
We will then ship the laptop back to you (at our cost).
Processing Time:
Please allow up to 10 business days for us to process the return after receiving the returned laptop.
5. Contact Us Regarding or Refund And Returns Policy
If you have any questions regarding our refund and returns policy or need assistance with a return, please contact our customer support team at sales@buylaptopsonline.co.za
